The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Receive reservation request.
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Determine the availability of the requested reservation and advise the customer. Completed |
Evidence:
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Offer alternatives for unavailable reservations including waitlist options. Completed |
Evidence:
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Answer enquiries regarding costs and other product features. Completed |
Evidence:
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Record details of reservation.
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Record customer details against their reservation to allow correct interpretation by other operational personnel. Completed |
Evidence:
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Enhance customer service and operational efficiency by using available customer profile or history. Completed |
Evidence:
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Record any special requests. Completed |
Evidence:
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Confirm all details with the customer, confirm their understanding and agreement Completed |
Evidence:
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File the reservation according to system or procedural requirements and provide customer with reference code. Completed |
Evidence:
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Prepare and issue documents tailored to customer reservation. Completed |
Evidence:
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Update reservations.
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Retrieve reservation data. Completed |
Evidence:
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Accurately update financial status of the reservation. Completed |
Evidence:
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Accept, process and record any customer requests for amendments or cancellations. Completed |
Evidence:
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Provide details of amendment or cancellation conditions and charges and confirm customer understanding. Completed |
Evidence:
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Advise others on reservation details.
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Communicate general and specific customer requirements and reservation details to appropriate departments and colleagues. Completed |
Evidence:
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Compile and provide reservation statistics. Completed |
Evidence:
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Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste. Completed |
Evidence:
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